Terms & Conditions

Please read these terms carefully before booking our services.

Last updated: March 3, 2026

1. Agreement to Terms

By booking transportation services with Black Diamond Executive LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Black Diamond Executive LLC is a licensed luxury chauffeur and transportation company operating in Orange County, California, and surrounding areas.

2. Reservations & Booking

All reservations are subject to vehicle availability. Reservations can be made via:

  • Phone: (949) 603-4230
  • Email: reservations@blackdiamondexecutive.com
  • Online booking form at blackdiamondexecutive.com

A reservation is confirmed only after you receive written confirmation from us (via email or text message) and any required deposit has been processed.

3. Pricing & Payment

Quotes: All quotes provided are estimates based on the information you provide. Final pricing may vary based on actual travel time, distance, wait time, tolls, parking fees, and any additional stops or services requested.

Payment Methods: We accept major credit cards, debit cards, and approved corporate accounts. Cash payments may be accepted with prior arrangement.

Deposits: A deposit may be required for certain bookings, including but not limited to hourly charters, special events, and long-distance travel.

Gratuity: Gratuity is not included in quoted rates and is at the client's discretion.

4. Cancellation Policy

We understand plans change. Our cancellation policy is as follows:

  • Standard Reservations: Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund of any deposit paid.
  • Late Cancellations: Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of up to 50% of the quoted fare.
  • No-Shows: Failure to appear at the scheduled pickup time without prior notice will result in a charge of the full quoted fare.
  • Special Events: Bookings for weddings, proms, and special events may have different cancellation terms, which will be communicated at the time of booking.

5. Airport Transfers

Flight Monitoring: For airport pickups, we monitor your flight status and adjust pickup times accordingly at no additional charge.

Wait Time: For airport arrivals, we provide 60 minutes of complimentary wait time from the actual flight landing time for domestic flights and 90 minutes for international flights. Additional wait time may be billed at our standard hourly rate.

Meet & Greet: Unless otherwise arranged, our chauffeur will meet you at the designated pickup area. Curbside pickup is standard; terminal meet-and-greet services can be arranged for an additional fee where permitted.

6. Hourly Charter & Day Hire

Hourly bookings have a minimum duration requirement (typically 2-3 hours depending on vehicle type). Time begins at the scheduled pickup time, regardless of whether the client is ready. Overtime beyond the booked hours will be charged at the applicable hourly rate.

7. Client Responsibilities

By using our services, you agree to:

  • Provide accurate pickup and drop-off information
  • Be ready at the scheduled pickup time
  • Treat our vehicles and chauffeurs with respect
  • Comply with all applicable laws during transport
  • Not smoke or vape in our vehicles
  • Not bring illegal substances into our vehicles
  • Supervise all minors in your party
  • Properly secure children in appropriate car seats (provided upon request)

8. Vehicle Damage & Cleaning Fees

Clients are responsible for any damage to vehicles or equipment caused by themselves or members of their party. A cleaning fee of up to $500 may be charged for excessive mess, spills, stains, or odors requiring professional cleaning. Damage to vehicles will be assessed and billed at repair or replacement cost.

9. Limitation of Liability

Black Diamond Executive LLC maintains comprehensive commercial auto insurance as required by California law. However, our liability is limited to the maximum extent permitted by law.

We are not liable for:

  • Delays caused by traffic, weather, road conditions, or circumstances beyond our control
  • Missed flights, appointments, or events due to such delays
  • Loss or damage to personal belongings left in vehicles
  • Indirect, incidental, or consequential damages

Clients are encouraged to allow adequate time for travel and to carry appropriate travel insurance for important events.

10. Force Majeure

We shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, traffic accidents, road closures, civil unrest, or government actions.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Orange County, California.

14. Contact Information

For questions about these Terms and Conditions, please contact us:

Black Diamond Executive LLC
Newport Beach, California
Phone: (949) 603-4230
Email: reservations@blackdiamondexecutive.com